THE GUILD OF PROFESSIONAL TOUR GUIDES OF WASHINGTON, DC
CODE OF ETHICS AND BUSINESS PRACTICES
1. A member of the Guild follows the rules and regulations at all sites and in all facilities where he/she takes visitors and he/she is prepared for each tour when the itinerary is furnished in advance.
2. A member of the Guild follows the policies of the company for whom the guide works. A Guild member does not accept nor solicit jobs from clients of the company that hired him/her without the consent of the company, nor should a guide attempt to divert to another person or company business from the company that hired him/her. All business related communication with the client should be made through the company. A Guild member understands that decisions regarding continued service with a repeat client is the responsibility of the tour company not the guide.
3. A member of the Guild accepts each tour as a serious commitment and cancels only when he or she is physically unable to perform the work; under such circumstances, he or she shall provide as much advance notice to the client as possible.
4. A member of the Guild should not initiate or encourage patronage of souvenir shops or other retail establishments for the purpose of obtaining commissions for themselves or their coach operators.
5. A member of the Guild should not abuse complimentary meal privileges offered by food establishments and does not solicit gratuities.
6. A member of the Guild cooperates with other tour groups and maintains ethical and professional conduct at all times, cultivating a positive relationship with all colleagues.
7. A member of the Guild respects the research and intellectual property, copyrighted or otherwise, of other guides by not recording, quoting without permission, plagiarizing, or taking as one’s own, another guide’s commentary or individual presentation technique.
8. A member of the Guild provides a skilled presentation of knowledge, interprets and highlights surroundings, informs, and maintains objectivity and enthusiasm in an engaging manner.
9. A member of the Guild is responsible for reporting on time and for meeting appointments and schedules within the guide’s control and is sensitive to the interests and values of the tour group and does not share his/her personal views on controversial subjects such as lifestyle, religion, and politics. A Guild member maintains a wide range of knowledge of the city, including its history, architecture, cultural and political life, and local folklore. A Guild member keeps current on new exhibits, seasonal events, and other changes throughout the city. A Guild member does not give commentary using unsupported facts.
10. A member of the Guild is knowledgeable about the routes for all tours. This includes familiarity with the traffic laws as well as the idiosyncrasies of Washington traffic. A Guild member works in harmony with coach operators and when requested, informs the operator of the route in a calm, polite, and timely fashion.
11. A member of the Guild maintains good personal hygiene and uses proper judgment in dressing appropriately for all tours.
12. A member of the Guild acknowledges that the information provided through the Guild website, the email list serves, HireGuides4DC, and the Capital Guide is proprietary and confidential in nature for the benefit of Guild members only and should not be shared with non-members without the written permission of the Guild. A member of the Guild also acknowledges that membership in the Guild is governed by this Code, our Bylaws, and our Policies and Procedures Manual.
Board Approved 08/14/17
Note: All Guild Guides formally agree to follow the Code of Ethics & Business Practice before their applications for Guild membership can be considered for approval by the Guild Board of Directors, and each Guide affirms adherence and commitment to the Code in writing each year.